Refund Policy
Thank you for shopping with us! We take pride in providing high-quality lash products, including tweezers, lashes, and raincoat gel. Please review our policy below:
1. Returns & Exchanges
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Due to the hygienic nature of our products (lashes, lash gel, and application tools), all sales are final.
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We cannot accept returns or exchanges on opened or used items.
2. Damaged or Defective Items
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If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
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To process your claim, email us at [info.lashgetit@gmail.com] with:
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Your order number
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A description of the issue
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A clear photo of the product(s) in question
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Once approved, we will send a replacement or issue store credit/refund for the affected item(s).
3. Refunds
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Refunds are only issued for items deemed defective, damaged, or sent in error.
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Refunds will be credited back to your original payment method within 5–10 business days once approved.
4. Shipping Costs
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Return shipping costs are the responsibility of the customer, unless the product is defective or damaged.
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We recommend using a tracked shipping service to ensure your returned items reach us safely.